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Centre for Dispute Resolution

The Centre for Dispute Resolution focuses on teaching and training, mediation services and research. It provides mediation courses at undergraduate and postgraduate level and offers mediation services to the wider University, other Higher Education institutions as well as disputes referred to us through Kingston Citizens Advice Bureau.

Our research focus is on the early resolution of student complaints and,  in conjunction with the OIA, we are leading on a pilot involving 5 other external institutions. The Centre is run by members of the academic staff at Kingston Law School who are accredited mediators.

Mediation provides parties to a dispute with a space in which they can communicate with each other and explore fresh possibilities for finding a solution to their dispute. The mediator will give both sides the chance to have their say but will not act as a judge or arbitrator and will not decide what they should do.

The role of the mediator is to create a safe environment in which the parties can have an open and honest dialogue to help them reach a solution with which they are both are content.

Kingston Mediation Centre works with a number of local partners and agencies including Kingston Citizens Advice Bureau and the Metropolitan Police to deliver mediation services.

Information on:

Our services

We offer free of charge mediation services for-

Small claims disputes referred to us through Kingston Citizens Advice Bureau such as:

  • Trying to get back money owed
  • Complaining about faulty goods that were bought
  • Having paid for services that were not of a proper standard

Issues faced by Kingston University students such as:

  • Tenancy/landlord disputes
  • Issues with flatmates (e.g. noise, utility bills)
  • Strained relations or ongoing disputes with other students
  • Complaints or concerns about their experience at university

Issues faced by Kingston University staff such as:

  • Dealing with the complaints or concerns of students

Witness Familiarisation

Whilst the majority of cases that are mediated will settle, sometimes disputes do go to a final hearing and in those circumstances Kingston Law School can help to ensure that witnesses give their best evidence.

We would welcome any person or group who might benefit from our services to get in touch.

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How it works

Mediation is a completely voluntary process and it is important to note that by agreeing to take part in mediation there is no commitment other than to turn up to the meeting. Where both parties agree:

  • The mediator first sees each party separately in a private meeting.
  • The mediator listens to concerns and hears about the impact the dispute is having on them (this meeting can last up to an hour).
  • After each party has had a private individual meeting with the mediator, a joint meeting of up to two hours then takes place between the parties.
  • At the joint meeting the role of the mediator is to ensure that the parties have a safe, non- threatening environment where they can have an open and honest dialogue with each other.
  • The mediator does not take sides or suggest solutions; the role of the mediator is to help the parties explore fresh possibilities for resolving their dispute and to work out a solution with which they are happy.

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Accredited mediators

Our mediators are Kingston Law School academics who are all accredited mediators. Our accredited mediators include:

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Study opportunities

If you are considering a course in mediation or dispute resolution, the courses below may be of interest:

Kingston undergraduate students can study mediation as part of our LLB and BA programmes. Accreditation of the School's mediation modules through the Open College Network award our students with the opportunity to obtain a dual qualification. Students on the LLB (Hons) and BA (Hons) Programmes who pass the final year KU Mediation module can  qualify for this additional award.

There are also opportunities for supervised research in mediation as a PhD.

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Get in touch

If you’d like to know more about our Mediation Centre or think we may be able to help you through mediation please contact us via email at

Please provide your contact details and a brief summary of your issue, and one of our mediators will call you to arrange an appointment.

Please note all visits to the Centre must be by appointment only. The Centre is located at our Kingston Hill campus.

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